At MUSAJACKET, we are committed to delivering your order accurately, in good condition, and on time.
1. Order Processing Time
All orders are processed within 5-7 business days (excluding weekends and holidays). You will receive a notification email once your order has shipped.
2. Shipping Rates & Estimates
We offer Free Standard Shipping on all jacket orders.
- Transit Time: Free Shipping (3-4 weeks) Flat rate (2 weeks).
- Carriers: We use premium carriers such as DHL, FedEx, and USPS to ensure the safety of your package.
*Note: Delivery delays can occasionally occur due to customs processing or unforeseen carrier delays.
3. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. Please allow 24 hours for the tracking portal to update.
4. International Shipping & Customs
If you are ordering outside of the United States, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MUSAJACKET is not responsible for these charges if they are applied and are your responsibility as the customer.
5. Contact Us
If you have questions about your order status, please contact us:
- Email: ask@musajacket.com
- Phone: +1 540-475-3137