Returns & Refunds | Exchanges

🔄 Returns & Refunds | Exchanges

At Musajacket, customer satisfaction is our top priority. We offer a 30-day return and exchange window to ensure a smooth and confident shopping experience.

 

📦 Return Policy

✅ Eligibility for Returns

  • Returns are accepted within 30 days from the delivery date.
  • Items must be unused, unworn, and in their original condition, with all tags and packaging intact.
  • If you receive an incorrect or defective product, please notify us within 2 working days.
  • A valid proof of purchase (order confirmation or receipt) is required for all returns.

 

❌ Non-Returnable Items

  • Final sale and clearance items are not eligible for returns.
  • Customized or personalized jackets can only be returned if they arrive damaged or defective.
  • Items that have been worn, washed, or altered cannot be returned.

 

✉️ How to Initiate a Return

  1. Contact Us: Reach out to our Customer Support Team at [your email or phone number] with your order details.
  2. Obtain Return Authorization: We will provide return authorization along with shipping instructions.
  3. Pack & Ship Securely: Ensure the item is packed safely and shipped as per the provided instructions.
  4. Processing Your Return: Upon receipt and inspection, we will process your return promptly.

 

🛣️ Return Shipping Costs

  • If the return is due to a defective product or an error on our part, we will cover the return shipping charges.
  • If the return is initiated due to customer preference (e.g., change of mind, incorrect size selection), the customer is responsible for return shipping costs.

 

💳 Refund Policy

🔄 Refund Process

  • Once your return is received and inspected, we will notify you via email.
  • Refunds will be processed within 7 business days and issued to the original payment method.
  • Depending on your payment provider, it may take up to 10 working days for the refunded amount to reflect in your account.
  • Shipping charges (if applicable) are non-refundable.

 

⏳ Delayed or Missing Refunds

  • If you have not received your refund within the expected timeframe, please check with your bank or payment provider, as processing times may vary.
    • For further assistance, contact us at ask@musajacket.com.

 

🌟 Exchange Policy

  • If you need a different size or color, we recommend placing a new order and returning the original item for a refund.
  • For defective or damaged items, please contact us immediately, and we will arrange a replacement at no additional cost.
  • Custom-made orders are non-returnable and non-exchangeable.
  • Any VAT or customs duty charges incurred for returns or exchanges will be the customer’s responsibility.

Contact Us

If you have any questions, please reach out to us at via contact page.

Address: 156 Clare Rd, Cardiff, CF11 6RX, United Kingdom
Mobile: +447498795062
Email: ask@musajacket.com